Privacy policy

01Who we are

TerraBase is developed and distributed by i-Theses BV. i-Theses BV is the controller of the personal information collected through this website, which means we decide how and why it is used.

If you have any questions about this policy or about how we handle your information, please contact us using the details above.

02What we collect

Information you give us

• Contact form: your name, email address, company, phone number, the topic of your enquiry and your message.
• Demonstration request form: your name, company, email address, phone number, the modules you are interested in, your team size and any message you add.
• Email and phone: anything you choose to tell us when you email or call us.

Information collected automatically

• Technical data: like most websites, our web server records basic information such as your IP address, browser type and the pages you visit. This is used to keep the site running and secure.
• Spam protection: our forms use a check to tell people and automated spam apart. This looks at technical signals from your browser rather than asking you to solve a puzzle.

We do not ask for any special category information (such as health data) and we ask that you do not include it in your messages.

03How we use your information

We do not add you to a marketing mailing list because you have contacted us, and we do not sell your personal information.

04Who we share it with

Your information is used by the TerraBase team at i-Theses BV. We only share it with service providers who help us run the website and handle enquiries, and only as far as they need it to do that:

• Website hosting and email providers, who store the website and deliver form submissions and our replies.
• Cloudflare, which provides the spam check on our forms (Cloudflare Turnstile).
• Google, which serves the fonts used on this website and the maps shown with event locations.

We may also share information where the law requires us to, or to protect our rights.

05International transfers

Some of the service providers above, such as Google and Cloudflare, may process data outside the European Economic Area, including in the United States. Where this happens, the transfer is protected by the EU–US Data Privacy Framework or by the European Commission’s standard contractual clauses.

06How long we keep it

We keep enquiry and demonstration request details for as long as we need them to deal with your request and any follow-up, and for no longer than two years after our last contact with you. If you become a customer, your information is then kept in line with your contract and our legal obligations.

07Cookies

This website does not use analytics or advertising cookies. It only uses cookies and similar technologies that are needed for the site to work, for example to keep the forms secure and to keep website administrators signed in.

If we add analytics or other optional cookies in future, we will update this policy and ask for your consent first.

08Your rights

Under data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use it, or object to us using it;
• ask us to send your information to you or to another organisation in a commonly used format.

To use any of these rights, email info@i-theses.com. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, dataprotectionauthority.be. If you are in the UK, you can also contact the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first, so please contact us before you do.

09Security

We use appropriate technical and organisational measures to protect your information, including an encrypted (HTTPS) connection to this website and restricted access to enquiries within our team.

10Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.